Billing & FAQ

We're in-network with Aetna, AvMed, BCBS/Florida Blue, Cigna/Evernorth, Humana, Medicare, Meritain Health, MultiPlan PHCS, Optum, Oscar, Tricare (certified out-of-network only), and United Healthcare (UHC/UMR). The majority of our providers accept these same plans, with some differences based on licensure type or individual credentialing, so it's worth confirming when you reach out.

We offer self-pay options for clients who are uninsured or choose not to use insurance, at a rate of $150 per session. Before your first appointment, you have the right to request a Good Faith Estimate of expected costs.

The majority of our providers accept the same insurance panels. Some differences can exist based on a provider's licensure type or their individual credentialing with a specific insurance company. Please confirm a specific therapist's accepted insurance when you reach out to schedule.

A Good Faith Estimate is a written estimate of expected charges for your care, which federal law requires healthcare providers to give to clients who are uninsured or not using insurance. It must be provided before you schedule a service, and if your final bill is at least $400 more than the estimate, you have the right to dispute it.

You can book directly through our online scheduling page, or reach out through our contact form and our team will follow up to help match you with the right provider.

We work with adolescents ages 12 and up, as well as adults, across individual, couples, and family therapy. Specific age ranges and areas of focus vary by provider, so visit our Team page to find the best fit.

Our clinicians have experience with a wide range of concerns, including anxiety, depression, trauma/PTSD, substance use, anger and impulse control, eating disorders, OCD, stress management, life transitions, health-related concerns, professional/workplace issues, LGBT issues, and women's issues. Each provider has their own specific areas of focus — see our Team page for details.

Finding the right fit matters for therapy to work well. If you feel your therapist isn't the right match, just let us know and we'll help connect you with another provider on our team.

We ask for at least 24 hours' notice if you need to cancel or reschedule an appointment. Appointments cancelled with less than 24 hours' notice, or missed without notice, are billed at our self-pay rate of $150 for the session.

You can cancel or reschedule by calling our main office line at 813-934-6460, calling your therapist's direct office line, or cancelling the session directly through our online client portal. Please cancel at least 24 hours in advance to avoid the late cancellation fee.

Yes. FMLA, Workers' Compensation, and other external documentation requirements are completed by your provider as a self-pay service, with a fee ranging from $100 to $300 depending on the complexity of the document. We generally need to complete 3 to 6 sessions with a client before a clear pattern of behaviors can be documented and articulated for this type of paperwork. We do not provide emotional support animal (ESA) letters.

We are currently only able to provide treatment services to clients who are physically located within the state of Florida at the time of their session. If you'll be traveling outside of Florida, please notify our office ahead of time so your appointments can be rescheduled for when you return.